Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We hope that by taking a few minutes to read it, you will have a better understanding of what we do with the information you provide us and how we keep it private and secure.
Ace The Résumé collects personal information if you send us a message through the Contact Us page and when a resume is submitted for service. Ace The Résumé will only use this information to respond directly to the customer’s request and to provide résumé writing services, and not for any other purposes. Financial information is collected by PayPal and is used to bill customers. Ace The Résumé does not store or have access to customer’s financial or credit card information. If you have any questions about this privacy statement or the practices of this site, you can contact us.
Terms and Conditions
By purchasing a resume package you are agreeing to the terms outlined in this agreement.
Project Deadlines/Timeliness: All services will be delivered on the agreed upon date by the client and Ace The Résumé in a timely manner subject to acts of God, equipment failure, or other circumstances beyond Ace The Résumé’s control. Clients agree and are solely responsible for reviewing and accepting the work written within 14 days from the date of receipt of the first draft. Ace The Résumé is neither liable nor responsible for incorporating any changes requested by the client after the expiration of the 14-day window. Ace The Résumé assume no liability after the resume has been proofread by the client and the ‘Final Release’ form has been signed.
Pricing: Ace The Résumé advises that estimates and prices are good for 60 days from the time of order placement. Clients failing to redeem paid for services within 60 days, will forfeit services. Clients with 2+ years of professional experience will incur additional charges if no résumé is submitted and a service request has been placed for Ace The Résumé to write from the beginning. Also, résumés greater than 4+ pages will incur extra charges.
Payment and Refund Policy: By commissioning work by Ace The Résumé, the client acknowledges that fees are for requested services and as such are non-refundable. Full payment is required before work commences.
Edits: Up to two sets of edits (based on original material provided) are included in the quoted fee. Edits do not include new content. Discretionary edits or more than two sets of edits or additional writing will mean reworking the documents and additional consultation fees may apply ($50 minimum charge). Additionally, a significant departure from the original draft provided will incur additional fees as this constitutes a completely different document and viewed by Ace The Résumé in as a different résumé.
Protected Property Rights: Ace The Résumé retains intellectual property ownership of all work produced, as each service is customized and tailored for each client.
Liability Disclaimer: Ace The Résumé is not liable for information obtained from a client that is inaccurate or incorrect. Ace The Résumé does not research or investigate any information given by the client and assumes that the client has been truthful in all areas. Ace The Résumé’s liability is limited to completion of contracted work. Clients will indemnify and hold Ace The Résumé free and harmless from any obligations, costs, claims, judgments, or legal fees arising from, growing out of, or in any way connected with the services rendered to the client under the terms of this agreement.
Employment Disclaimer: Ace The Resume does not guarantee job placement or employment success. Outcomes and successes are affected by many external variables including market volatility, local and national economies, market saturation for a particular industry, and a client’s level of experience, adaptability to workforce changes, skill sets, or continued motivation.
Electronic Files: Ace The Résumé is a professional resume writing and career development firm, and due to the varying nature of computer word processing software and the page alterations that can take place from computer to computer, Ace The Résumé cannot guarantee that documents will appear perfectly on every computer screen. While Ace The Résumé take every step to ensure client satisfaction, some issues are beyond Ace The Résumé’s control and require the client to research and find solutions independently.